OORJA HOLISTIC HEALING

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Terms & Conditions

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OORJAH HOLISTIC HEALING

Terms & Conditions

Effective Date: 27 April 2026

Operated by: Nandita Moitra (“we,” “us,” or “our”), a sole proprietor providing holistic healing, tarot reading, mentoring, coaching, workshops, courses, classes, and related learning services (together, the “Services”) through www.oorjaholistichealing.com (the “Website”), based in India.

These Terms & Conditions (“Terms”) govern your access to the Website and your booking or use of any Service. By browsing the Website, making a booking, or otherwise using a Service, you (“you,” “client,” or “user”) agree to be bound by these Terms. If you do not agree, please do not use the Website or book a Service.

These Terms should be read together with our Privacy Policy, which explains how we collect, use, and protect your personal information.

1. Eligibility

  • Our Services are intended for individuals aged 18 or older. By booking a Service, you confirm that you are at least 18 years old.
  • You confirm that any information you provide during booking or a session is accurate and given voluntarily.

2. Nature of the Services — Important Disclaimer

Our healing sessions, tarot readings, mentoring, coaching, workshops, courses, and classes are offered for the purposes of personal reflection, education, spiritual exploration, wellbeing support, and entertainment.

  • They are not a substitute for advice, diagnosis, or treatment from a qualified medical practitioner, mental-health professional, legal adviser, financial adviser, or other licensed professional.
  • We do not guarantee any specific outcome, result, or benefit from any Service.
  • You are solely responsible for your own decisions, actions, and wellbeing, including any decisions made following a session, reading, or class. If you are experiencing a medical or mental-health emergency, please contact emergency services or a qualified professional immediately.
  • You should not rely on any Service as a substitute for seeking appropriate professional advice on medical, legal, financial, or other regulated matters.

3. Bookings

  • Services are booked through the Website, by email, or by other methods we may make available from time to time.
  • A booking is confirmed only once you receive confirmation from us (by email or through our booking system).
  • Please provide accurate contact and scheduling information at the time of booking. We are not responsible for missed sessions arising from incorrect details provided by you.

4. Fees and Payment

  • Fees for each Service are as stated on the Website or otherwise communicated to you at the time of booking, in Indian Rupees (INR) unless stated otherwise.
  • Payment is due at the time of booking unless otherwise agreed in writing, and may be made through UPI, net banking, debit/credit card, or any other payment mode made available on the Website.
  • Payments may be processed by an independent third-party payment gateway. We do not store complete card or bank account details; your payment information is subject to that provider’s own terms and privacy practices, and applicable Reserve Bank of India (RBI) guidelines on payment aggregators.
  • We reserve the right to change our fees at any time. Changes will not affect a Service already booked and paid for.
  • All applicable taxes (including GST, if and where applicable) shall be charged in accordance with prevailing Indian tax law.

5. Cancellations, Rescheduling, and Refunds

Our Services are healing- and learning-based, not product-based. Accordingly:

  • Once a session, class, workshop, or course has been booked and delivered, we do not offer cancellations, returns, or refunds.
  • By booking a Service, you acknowledge and accept this policy.
  • If a session or class needs to be delayed or rescheduled on our part — for example, due to a genuine health or medical issue affecting the practitioner, or other unforeseen circumstances — we will inform you as soon as reasonably possible and offer a new date or time.
  • If you are unable to attend a scheduled session, please contact us as soon as possible. Rescheduling requests are considered at our discretion and are not guaranteed.

6. Client Conduct

  • You agree to engage with our Services respectfully and in good faith.
  • We reserve the right to decline, discontinue, or refuse to provide a Service, at our discretion, in cases of abusive, threatening, or inappropriate conduct, or where we reasonably believe a Service is not suitable or safe for you.
  • Please do not share information that is unnecessary for your session, particularly sensitive information about another person who has not consented to that disclosure.

7. Confidentiality

We treat information shared during healing sessions, tarot readings, mentoring, and classes as confidential, in accordance with our Privacy Policy. Information shared privately during a session will not be used in testimonials, teaching materials, case studies, or social-media content without your permission, except where disclosure is required by law or necessary to address an immediate and serious risk of harm.

8. Intellectual Property

  • All content on the Website and provided as part of a Service — including text, course materials, workbooks, session frameworks, graphics, logos, and recordings — is owned by us or our licensors and is protected by copyright and other intellectual-property laws.
  • You may use materials provided to you for your personal, non-commercial use only. You may not copy, reproduce, distribute, resell, or publicly share course or session materials without our prior written consent.

9. Testimonials and Client Content

We will request your permission before publishing your name, photograph, testimonial, session experience, or other identifying information. You may withdraw permission for future use by contacting us, although we may not be able to remove material that has already been lawfully printed or distributed.

10. Recordings

Sessions will not be audio- or video-recorded without informing you and obtaining your consent where required. Any recording will be used only for the purpose explained to you when consent was requested.

11. Limitation of Liability

  • To the fullest extent permitted under applicable Indian law, we exclude all warranties, conditions, and representations (express or implied) as to the results or outcomes of any Service.
  • We shall not be liable for any indirect, incidental, or consequential loss arising from your use of the Website or a Service.
  • Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law, including the Consumer Protection Act, 2019.
  • Our total liability to you for any claim arising from a Service shall not exceed the fees you paid for that specific Service.

12. Indemnity

You agree to indemnify and hold us harmless from any claims, losses, or expenses arising from your breach of these Terms, your misuse of the Website, or information you provide that is false or misleading.

13. Website Use and Third-Party Links

  • You agree to use the Website only for lawful purposes and in a manner that does not infringe the rights of, or restrict the use of, the Website by any third party.
  • The Website may contain links to third-party websites. We are not responsible for the content, security, or privacy practices of those third-party sites, and you access them at your own risk.

13. Website Use and Third-Party Links

  • You agree to use the Website only for lawful purposes and in a manner that does not infringe the rights of, or restrict the use of, the Website by any third party.
  • The Website may contain links to third-party websites. We are not responsible for the content, security, or privacy practices of those third-party sites, and you access them at your own risk.

14. Force Majeure

We shall not be liable for any failure or delay in providing a Service where this is caused by circumstances beyond our reasonable control, including illness, accident, technical failure, or other events beyond our control. Where reasonably possible, we will notify you and offer an alternative date or time.

15. Changes to These Terms

We may update these Terms from time to time. The revised Terms will be posted on this page with an updated effective date. Continued use of the Website or booking of a Service after changes are posted constitutes acceptance of the revised Terms.

16. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of India. Subject to Section 17 below, any dispute arising from these Terms or your use of the Services shall be subject to the exclusive jurisdiction of the competent courts at [Insert City], India.

17. Grievance Redressal and Complaints

If you are not satisfied with a Service, please contact us in the first instance so we can try to resolve the matter directly and amicably.

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, the following Grievance Officer may be contacted for any complaints or grievances relating to the Website or the Services:

Grievance Officer: Nandita Moitra

Email: hello@oorjaholistichealing.com

We will acknowledge your grievance within 48 hours and endeavour to resolve it within one month from the date of receipt, as required under applicable law.

Nothing in this clause prevents you from approaching the appropriate consumer forum under the Consumer Protection Act, 2019, or, for data-protection matters, the Data Protection Board of India once constituted under the Digital Personal Data Protection Act, 2023, or any other competent authority under applicable Indian law.

18. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

19. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us in relation to your use of the Website and the Services, and supersede any prior agreements or understandings.

20. Contact Us

Nandita Moitra

Website: www.oorjaholistichealing.com

Email: hello@oorjaholistichealing.com

Whatsapp Us : 7003951089

Address : Golfgreen Kolkata 700032 West Bengal